Running an online store means wearing every hat: product photographer, copywriter, customer service, marketer and stock controller. The selling part is what you love, but the day-to-day upkeep can swallow your whole week.
A virtual assistant with e-commerce experience keeps your store running smoothly, so you can focus on products, partnerships and growth.
1. Product listings that are always up to date
Adding new products, updating prices, swapping photos and organising collections. A VA can work from a simple checklist so every listing is consistent, complete and on-brand.
2. Product descriptions and SEO
Good product copy helps customers buy and helps search engines find you. A VA can write clear, keyword-friendly descriptions, fill in titles and meta descriptions, and make sure image alt text is in place.
3. Social media that keeps moving
New arrivals, restocks, sales and behind-the-scenes content. Your VA can schedule posts, draft captions and keep a weekly content calendar, so your feed stays active even in your busiest weeks.
4. Customer emails and messages
Order questions, shipping updates, returns and product enquiries. A VA can handle routine messages using templates you approve, and flag anything that needs your personal touch.
5. Inventory and order admin
Tracking stock levels, flagging low inventory, updating spreadsheets and following up with suppliers about deliveries.
6. Marketing support
Preparing email newsletters, setting up discount codes, collecting reviews and putting together simple weekly sales reports so you know what's working.
Where to start
Pick the job that's falling behind most often. For many store owners, it's listings or social media. Give your VA:
Access to your store dashboard (with their own login if your platform allows it)
A few examples of listings or posts you love
Your brand guidelines: tone, colours and words you do or don't use
A clear weekly target, such as "20 listings updated" or "5 posts scheduled"
Your store never sleeps. With the right VA, the upkeep doesn't have to keep you up either.
E-commerce support from Virtual Raket
Our Raketors support online stores with product listings, social media, content, SEO and ad copy. You'll see their hours, tasks and end-of-day reports in RaketBase, and you can approve work on the shared Project Board before anything goes live.
Try it with a free 3-day trial. Book a discovery call about growing your store.
